Payment Methods
All tours are paid in full in advance, before the tour date. Prices are in Russian rubles and are given for the whole group.
Foreign guests: cash to our courier
Bank cards issued outside Russia can't be used to pay us online, so foreign guests pay in cash, in rubles. Our courier comes to you in advance, before the tour — to your hotel or any other address in Moscow. Your manager agrees the time with you once the booking is confirmed.
Russian bank cards
If you have a card issued by a Russian bank, we send you a payment link after the booking is confirmed. You can pay by card or through the Faster Payments System (SBP).
Companies: invoice and bank transfer
Companies and organisations pay by bank transfer against an invoice under a contract. We work without VAT, send a quote on the day of your request and prepare all the accounting documents: the contract, the invoice and the certificate of completion. For corporate requests, write to b2b@captour.ru.
Gift certificates
A Captour gift certificate is issued for a specific tour and number of guests and is valid for 6 months from payment; the price of the tour does not go up during that time. To book your tour, call +7 (495) 032-11-05 or message us on WhatsApp or Telegram and give the certificate number. Please book early — dates depend on guide availability.
Cancellation and refunds
If you cancel or reschedule 72 hours or more before the tour, we refund the full amount or move the tour to another date at no extra cost — except tickets and bookings already made for you that the venue does not refund. If you cancel less than 72 hours before the tour, we refund the payment minus the costs we have actually incurred: non-refundable tickets and bookings, and the guide's, driver's and transport fees.
Questions about payment? Message us on WhatsApp (+7 993 364-75-54) or Telegram (@captourru) — we reply in English, Monday to Friday 9:00–19:00 and Saturday to Sunday 10:00–18:00, Moscow time. All contacts are on the Contacts page.